Frequently Asked Questions (FAQ) – Estrominal
1. How long does shipping take?
Orders are usually processed within 1–3 business days. Delivery typically takes 7–15 business days, depending on your location and shipping conditions.
2. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.
3. What payment methods do you accept?
We accept major payment methods including Visa, MasterCard, American Express, PayPal, and other secure payment options available at checkout.
4. Can I return an item?
Yes, you can request a return within 14 days of receiving your order, provided the item is unused and in its original packaging. Please refer to our Refund & Return Policy for more details.
5. What should I do if my item arrives damaged or incorrect?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. Our team will review the issue and arrange a replacement or refund if necessary.
6. Do you ship internationally?
Shipping availability depends on your location. Delivery times and options will be shown at checkout.
7. How can I contact customer support?
You can reach us through our Contact Us page, and our support team will respond as soon as possible.